FAQs
Frequently Asked Questions (FAQs)
🛍 Orders
Q: How do I place an order?
A: Simply browse our collection, select your preferred dress, choose the size, and click “Add to Cart.” Then proceed to checkout and complete your purchase securely.
Q: Can I cancel or modify my order?
A: Orders can be modified or canceled within 12 hours of placement. After this period, processing may have already begun.
Q: Will I receive an order confirmation?
A: Yes, you will receive a confirmation email immediately after placing your order.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders.
Q: How long does delivery take?
A:
- Processing time: 1–2 business days
- Shipping time: 5–8 business days
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number by email. You can use it on the carrier’s website to monitor your delivery.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are unused, unworn, and in original condition.
Q: Is return shipping free?
A: Yes, we provide free return shipping on all eligible returns.
Q: Do you charge restocking fees?
A: No, we do not charge any restocking fees.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.
👗 Products & Sizing
Q: How do I choose the right size?
A: We recommend checking our size chart available on each product page before placing your order.
Q: Are your dresses true to size?
A: Most of our dresses run true to size, but slight variations may occur depending on the style and fabric.
Q: Will the color match what I see online?
A: We strive to display accurate colors, but slight differences may occur due to screen settings.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards as well as secure online payment methods.
Q: Is my payment information secure?
A: Yes, all transactions are processed through secure and encrypted payment gateways.
📦 Order Issues
Q: What if I receive a damaged or incorrect item?
A: Please contact us within 7 days of delivery with photos, and we will resolve the issue at no additional cost.
Q: What if my package is delayed or lost?
A: If your order is delayed, please allow extra time. If it appears lost, contact us and we will assist you.
📞 Contact & Support
Q: How can I contact Dorlinar?
A:
📧 Email: Contact@Dorlinar.com
📞 Phone: +1 312-348-5271
Q: What are your customer service hours?
A: Monday – Friday: 9:00 AM – 6:00 PM (EST)
Q: How long does it take to get a response?
A: We typically respond within 24–48 business hours.
❓ Other Questions
Q: Do you have final sale items?
A: No, we do not have final sale items. All eligible items can be returned within our return period.
Q: Do you ship internationally?
A: Currently, we primarily ship within the United States.